The terms “Company” or “us” or “we” or “our” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material may include, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws and jurisdiction of the Republic of South Africa.
The owners of this site make every effort to ensure that the information contained on this website at the time of publishing is true and accurate. Please note that neither the owners of this site, nor their associated agents, can guarantee that this information is accurate at all times. As a result, the owners of this site accept no responsibility or liability that may arise through the reliance of any user on any of the information contained herein.
Thank you for shopping at aditivX.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair, replace, or provide a refund for your product, subject to the below terms and conditions.
We apologize for any faults you may have found with an item that you purchased through our online shop. Our intention is not to sell faulty or damaged items. Unfortunately faults occur from time to time and we will gladly assist you in replacing or refunding the faulty or damaged item.
14 Day Exchange or Refund Policy
We will exchange or refund an item due to it being faulty or damaged within a period of fourteen (14) days from the date of purchase. All items returned will be inspected prior to refund. Refunds and exchanges can be made by contacting us under the following terms and conditions:
· Original proof of purchase must be presented.
· The item being returned must be in the original packaging and in the same condition in which it was shipped (if not in original packaging, a reasonable amount may be charged).
· The item may not be altered or tampered with in any way.
· Items marked down for clearance purposes (even if damaged) are sold “voetstoots” and will not be accepted for exchange or refund.
· If a defective product is returned, but the customer fails to return all of the accessories and parts that were sold with that product, aditivX is entitled to refuse the return, or where applicable, estimate the value of the missing accessories and parts and only credit or refund the difference in respect of the returned item.
· Appliances and electrical products will be repaired, replaced or refunded subject to supplier or manufacturer warranties if faulty, provided that:
o the original components and accessories are also returned; and
o the original plug has not been tampered with.
Should the product be out of warranty, the product will be returned to the supplier or its authorized representative for assessment. If the product can be repaired, the supplier or authorized representative will provide a quote for the necessary repairs. Repairs will not be undertaken without prior consent of the customer, who is then responsible for the payment of the necessary repairs as per the quoted amount.
As with all warranties, certain conditions and exceptions may apply. Please take proper note of any terms, conditions or instructions that accompany the item(s) purchased as well as the following.
The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:
· Damage caused by lightning or power surges.
· Damage caused by misuse or abuse to the goods.
· Goods used for a purpose other than the purpose for which they were manufactured and intended.
· Goods used contrary to their instruction manuals (where applicable)
· Accidental damage; and
· Damage caused by you in any attempt by yourself to repair the goods.
aditivX does its best to ensure that the products you purchase are of a high quality, and in good working order and without defects.
A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will NOT be regarded as defects and will not entitle you to a return under this section:
· faults resulting from normal wear and tear;
· damage arising from negligence, user abuse or incorrect usage of the product;
· damage arising from electrical surges or sea air corrosion;
· damage arising from a failure to adequately care for the product;
· damage arising from unauthorized alterations to the product.
For any refund or exchange, the item must be returned within fourteen (14) days of receipt, with the proof of purchase. Refunds may be made via EFT.
Refund payments may be done as follows:
Refunds can take up to 7 working days to be processed by the financial office and up to an additional seven (7) days to reflect in your bank account. Proof of payment of the EFT will be emailed to you. EFT refunds will only be processed if a valid proof of account and ID has been supplied. This is for the safety of both parties.
Please note that when requiring a refund or exchange, it is your responsibility to return the goods to our warehouse. aditivX will not be held responsible or liable for any costs incurred by the customer in this regard.
Normal orders may be cancelled at no cost before shipment is initiated. For large orders or special orders, a handling fee of 15% may be applicable upon cancellation.
If you are uncertain about any aspects relating to our Returns and exchanges Policy then please contact us at [email protected].
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